Carpet Cleaners Clapham Privacy Policy

This Privacy Policy explains how Carpet Cleaners Clapham collects, uses, stores, and protects personal data relating to its customers. It applies to all Carpet Cleaners Clapham customers in the local service area, including individuals and businesses who enquire about, book, or receive carpet cleaning or related services from us.

Carpet Cleaners Clapham is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation and all applicable data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

The data controller is Carpet Cleaners Clapham. This means we decide how and why your personal data is processed when you engage with us as a customer or prospective customer in our service area.

Personal Data We Collect

We collect and process a limited amount of personal data that is necessary to provide and manage our carpet cleaning services. The types of personal data we may collect include:

Identity and contact information, such as your name, service address, billing address, and general contact details you choose to share so that we can communicate with you about appointments and services.

Service details, such as information about the property areas to be cleaned, access instructions, and any relevant notes you provide that help us deliver the requested service safely and effectively.

Booking and transaction information, such as dates and times of appointments, records of services requested and delivered, and basic payment-related records required for accounting and tax purposes. We do not process or store full payment card details if you choose to pay by card and use a third-party payment provider.

Communication records, such as information you provide when you contact us to make an enquiry, request a quote, confirm or change a booking, give feedback, or raise a concern regarding our services.

Technical and usage information, such as basic device or browser data and interaction information when you visit our online pages, where applicable. This may include date and time of access and pages viewed, collected through essential technologies for security and service improvement.

Lawful Basis for Processing

Carpet Cleaners Clapham processes personal data only where there is a lawful basis under the UK GDPR. Depending on the specific activity, we rely on the following lawful bases:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you, for example to respond to your enquiry, provide a quote, confirm bookings, deliver carpet cleaning services, and manage aftercare or follow-up.

Legal obligation: We process certain data where required to comply with legal obligations, such as maintaining accounting and tax records or responding to lawful requests from regulatory authorities.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include managing our business operations, improving our services, preventing fraud, and handling customer queries or potential disputes.

Consent: In limited cases, we may rely on your explicit consent, for example if you choose to receive optional updates or marketing information about new services. You can withdraw your consent at any time, and doing so will not affect the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our carpet cleaning and related services, including handling enquiries, giving quotations, confirming and managing appointments, and carrying out the requested work at your property.

To communicate with you about your bookings and our services, for example to confirm appointments, inform you of changes, ask for clarification about access or specific requirements, or respond to your questions and feedback.

To manage payments and accounting, including issuing invoices, processing payments through trusted third-party payment processors, and keeping records needed for tax and financial reporting.

To maintain and improve our services and customer experience, including internal analysis, service quality checks, and staff training.

To protect our business, our staff, and our customers, including handling complaints, managing disputes, detecting or preventing fraud, and ensuring the security of our systems and data.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are only permitted to process your data in accordance with our instructions and for specified purposes, and they are required to keep your data secure and confidential.

Categories of processors with whom we may share your data include:

IT and hosting service providers that support our business systems, data storage, and communication tools.

Payment service providers that securely process card or electronic payments on our behalf.

Professional advisers such as accountants or legal advisers where necessary for legitimate business purposes and to comply with legal obligations.

In some cases, we may also share personal data where required by law or where necessary to protect our rights, the rights of our customers, or the safety of our staff, such as with law enforcement authorities or regulatory bodies.

Where processors are located outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your data is afforded an adequate level of protection in accordance with data protection laws, such as using standard contractual clauses or other approved safeguards.

Data Retention

We keep personal data for no longer than is necessary for the purposes for which it was collected and to meet our legal, accounting, or reporting requirements. The exact retention period will depend on the type of data and the context in which it was provided.

Service and booking records are typically retained for a period that allows us to handle any queries, complaints, or potential legal claims, and to comply with statutory limitation periods. Financial and transaction records may be retained for longer where required by tax and accounting laws.

Where we rely on your consent to send optional updates or marketing, we will retain your contact details for this purpose until you withdraw your consent or opt out, at which point we will stop using your data for that specific purpose and delete or anonymise it where appropriate.

When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be associated with you.

Your Data Protection Rights

As a customer of Carpet Cleaners Clapham within our service area, you have certain rights under data protection law in relation to your personal data. Subject to certain legal conditions and limitations, these rights may include:

The right of access, which allows you to request confirmation of whether we process your personal data and to receive a copy of that data along with certain additional information.

The right to rectification, which allows you to request that we correct or complete any inaccurate or incomplete personal data we hold about you.

The right to erasure, sometimes known as the right to be forgotten, which allows you to request that we delete your personal data where there is no good reason for us to continue processing it.

The right to restrict processing, which allows you to ask us to suspend the processing of certain personal data, for example if you want us to check its accuracy or the reason for processing it.

The right to data portability, which allows you to request that we provide your personal data in a structured, commonly used, and machine-readable format and to transfer it to another controller where technically feasible and where the legal basis for processing is consent or contract.

The right to object, which allows you to object to our processing of your personal data where we rely on legitimate interests as the legal basis. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests and rights, or the processing is needed for legal claims.

Where we process your personal data based on your consent, you also have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before your withdrawal.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so we can attempt to resolve any concern.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access. These measures include limiting access to personal data to staff and processors who need to know it for the purposes described in this policy, and requiring them to keep such data confidential.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our practices, or legal requirements. Any updates will apply from the date they are published. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.