Privacy Policy

Carpet Cleaners Clapham is committed to protecting the privacy and personal data of all customers in the Clapham area. This Privacy Policy explains how we collect, use, share, store, and protect personal data when providing carpet cleaning and related services. It applies to all Carpet Cleaners Clapham customers in the area, including current, prospective, and past customers, as well as people who contact us for a quote or service enquiry.

1. Who We Are

For the purposes of the UK GDPR and the Data Protection Act 2018, Carpet Cleaners Clapham acts as the data controller for the personal data described in this policy. This means we decide how and why personal data is processed in connection with our services. We only process personal data where it is lawful, fair, and necessary for clear business and service purposes.

2. Personal Data We Collect

We collect different types of personal data depending on how you interact with us. The information we may collect includes:

Identity details such as your name.
Contact details such as address, telephone number, and email address.
Service details such as property access instructions, appointment preferences, cleaning requirements, and service history.
Payment and transaction information such as records of payments, invoices, and billing details.
Communication records such as enquiries, complaints, and correspondence.
Technical information if you interact with our digital systems, such as basic device or usage data collected for security and service administration.

In some cases, we may also process limited additional information if it is relevant to the service, such as notes about fabric type, stain treatment needs, or access conditions at a property. We do not seek to collect unnecessary data, and we only gather information that is relevant and proportionate to providing our services.

3. How We Collect Data

We may collect personal data directly from you when you:

request a quotation or booking;
communicate with us by phone, email, or message;
provide information during a service visit;
complete forms or other service-related documents;
make a payment or request an invoice;
submit a complaint, review, or feedback.

We may also receive personal data from third parties where it is necessary to deliver the service, for example from landlords, letting agents, property managers, or household representatives who arrange services on your behalf. Where this happens, we expect the third party to have a lawful basis for sharing your personal data with us.

4. How We Use Your Personal Data

We use personal data only where it is relevant to our business operations and customer service. Typical uses include:

providing carpet cleaning and related services;
arranging appointments and managing bookings;
preparing quotes and estimates;
handling payments, invoices, and account records;
responding to customer enquiries and support requests;
maintaining service records and quality control;
meeting legal, tax, accounting, and regulatory obligations;
protecting against fraud, misuse, or unlawful activity.

We do not use personal data for purposes that are incompatible with the reason it was collected unless we have a valid lawful basis to do so.

5. Lawful Basis for Processing

Under data protection law, we must identify a lawful basis for each type of processing. Carpet Cleaners Clapham relies on the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes managing bookings, delivering cleaning services, issuing invoices, and handling service-related communications.

Legal Obligation

We may process personal data when needed to comply with legal requirements, including tax, accounting, record-keeping, or regulatory obligations.

Legitimate Interests

We may process personal data where it is necessary for our legitimate interests, provided your rights and freedoms do not override those interests. Examples include improving our services, maintaining business records, managing customer enquiries, preventing misuse, and ensuring operational efficiency. We always consider whether the processing is proportionate and respectful of privacy.

Consent

In limited circumstances, we may rely on consent, for example where it is required for a specific optional purpose. If we rely on consent, you have the right to withdraw it at any time.

6. Sharing and Processors

We may share personal data with trusted third-party service providers, also known as processors, who help us operate our business. These processors only act on our instructions and must protect your data in line with data protection law. Processors may include:

payment service providers;
booking or scheduling system providers;
IT, hosting, and data storage providers;
accounting and invoicing service providers;
professional advisers such as accountants or legal advisers;
customer communication and administration support providers.

We may also disclose data where required by law, court order, or a lawful request from a public authority. If a business service provider is involved in delivering a job, they will only receive the minimum information necessary for that purpose.

7. International Transfers

If any processor stores or processes personal data outside the United Kingdom, we will take appropriate steps to ensure that your data remains protected to a standard equivalent to UK data protection law. This may include the use of approved contractual safeguards and review of the provider’s security practices.

8. Data Retention

We keep personal data only for as long as necessary to fulfil the purpose for which it was collected, including the need to satisfy legal, accounting, or reporting requirements. Retention periods may vary depending on the category of data and the nature of the customer relationship.

In general:

Service and booking records are kept for a period necessary to manage our business and customer service obligations.
Financial and tax records are kept for the period required by law.
Enquiry or correspondence records are retained for as long as needed to deal with the matter and maintain business continuity.
Consent-based records are kept until consent is withdrawn or the purpose ends.

When personal data is no longer needed, we will securely delete, anonymise, or destroy it.

9. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. These measures are designed to take into account the nature of the information and the risks involved. While no system can be guaranteed completely secure, we take reasonable steps to safeguard the data we process.

10. Your Rights

As a data subject, you have a number of rights under UK data protection law. These rights may apply in different situations and may be subject to exemptions. Your rights include:

Right of access – you can request a copy of the personal data we hold about you.
Right to rectification – you can ask us to correct inaccurate or incomplete data.
Right to erasure – you may request deletion of your data in certain circumstances.
Right to restrict processing – you can ask us to limit how we use your data in certain situations.
Right to object – you can object to processing based on legitimate interests or direct marketing.
Right to data portability – you may request that we provide certain data in a structured, commonly used format.
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

We will respond to valid requests within the time limits required by law and may need to verify your identity before taking action.

11. Children’s Data

Our services are intended for adult customers and property-related contacts. We do not knowingly collect personal data from children unless it is incidentally provided as part of a household or property arrangement and is necessary for service delivery or legal compliance.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or the services we offer. Any updated version will apply from the date it is published or otherwise communicated.

13. Summary of Our Commitment

Carpet Cleaners Clapham is committed to handling personal data responsibly, transparently, and lawfully. We collect only the information needed to provide reliable services, use it for clear and legitimate purposes, share it only with trusted processors or where required by law, and keep it only for as long as necessary. We respect your rights and aim to maintain your trust at every stage of the customer relationship.

This Privacy Policy applies to all Carpet Cleaners Clapham customers in the area.